Your privacy at PHONORA is most important to us. Our Privacy Policy contains information on how your personal information is collected, used, taken care of, and processed when you visit our site or make a purchase.
By going to our site (www.prateek.graceforce.in) you are accepting the terms of this Privacy Policy.
1. Information We Collect
Upon navigating on or ordering through our site, we might require such information as:
- Personal Information: Name, email address, phone number, shipping/ billing address and payment information.
- Device Information: IP address, the type of browser you use, time zone, and cookies used to enable us to make your browsing better.
- Order History: The things you buy, wishes and comments.
We do not gather any needless information unless it is essential to accomplish your order and improve your experience on our platform.
2. How We Use Your Information
The information that you give us is used as follows:
- In order to receive and ship your orders easily
- To chat about the orders and confirmations, update, and support
- So as to customize the shopping process
- To identify the fraud or use of our site
To deliver promotional e-mail or SMS (only with your specific expressions of choice) Your personal data is never sold to third-parties.
3. Payment Security
Any online transactions are made via verified and reliable payment gateway such as Razorpay, Paytm and UPI. No card or banking information is left at the servers of Phonora. The transactions are secured and PCI-DSS compliant.
4. Cookies & Tracking
We apply cookies so as to:
- Do not forget your login or cart number
- Measure the traffic on the sites or optimise performance
- Send you suitable or appropriate ads or offers
You can set off cookies using the browser settings and this will interfere with your shopping experience.
5. Third-Party Services
We can rely on such third party services as:
- Courier Partners: To send you your order
- Payment Gateways: To process the transactions of yours
- Google (Marketing Tool): To display ads that are relevant: Google, Facebook
Such services only get the minimum data they need to do their jobs and are subject to their respective privacy policies.
6. Data Retention
We retain personal information about you as long as it is necessary to do so; whether because of tax, legal, or customer service stringency. You may demand removal of your data any time by sending email to us.
7. Your Rights
Your personal information is at your disposal. You can:
Read or write your data
Preferably unsubscribe to marketing mails
Order destruction of your information
We will just ask you to send us your request at support@prateek.graceforcein.
8. Children’s Privacy
Under 13y old people should not use our site. We do not, without the consent of a minor, knowingly collect personal data of the minor.
9. Policy Updates
We might revise this Privacy Policy. Any update will be available in this page. The latest version should be looked at periodically.
Last Updated:2025 June
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 Email: support@prateek.graceforce.in
📞 Phone: +91- 9318311126